Where we deliver

We deliver to the United Kingdom only: England, Scotland, Wales and Northern Ireland.

We do not deliver outside the United Kingdom. An order can only be completed if a delivery option is available for the address entered at checkout.

Where we ship from

Orders are dispatched from our partner warehouse. All applicable duties and taxes are settled by us before dispatch, so nothing is requested from you on delivery.

Order preparation

Orders are prepared once payment is confirmed, generally within 1 to 2 business days. Business days are Monday to Friday, excluding public holidays applicable at the place of dispatch. You receive an order confirmation email, then a dispatch email containing your tracking link.

Delivery charges

United Kingdom: free delivery on every order, with tracking.

The charges applicable to your order are shown before you confirm payment.

Indicative delivery times

Times below are in business days, counted from dispatch:

United Kingdom: 7 to 10 business days.

The time applicable to your order is the one shown at checkout or stated in your order confirmation. These durations remain estimates where they depend on a carrier, a customs inspection or an external event that could not reasonably be foreseen.

Unless otherwise agreed, orders are delivered within 30 days of the contract being concluded. If that period is exceeded, you may give us a reasonable additional period and, if delivery still does not take place, treat the contract as at an end and obtain a refund, under the Consumer Rights Act 2015.

Taxes and import charges

Prices are shown in pounds sterling (GBP) and include UK VAT where applicable. The total amount due is shown before you confirm your order.

You will never be asked for customs duty, import VAT or a handling fee on delivery. Where an order is dispatched from outside the United Kingdom, all import formalities and charges are handled and paid by us before dispatch.

Delivery address

Please check your name and address carefully before confirming your order. Contact us immediately if there is an error. We cannot guarantee that an order already handed to the carrier can be amended.

Delay, loss or damage

If tracking stops updating, if the stated delivery time is exceeded or if the parcel arrives damaged, write to us with your order number. Until you take physical possession of the product, we bear the risk of loss or damage where we have chosen the carrier.

Last updated: 18 August 2026.